RDU Navigators help create a welcoming experience for travelers every day. Since 1997, members of the Navigator volunteer program have contributed more than 200,000 hours assisting passengers and answering questions throughout Raleigh-Durham International Airport.
Navigators work alongside airport staff to help travelers find their way, access airport services and navigate their journey with confidence. Volunteers are easily recognized by their RDU-branded uniforms and can be found throughout the terminals.
Become an RDU Navigator
RDU operates 24 hours a day, seven days a week, 365 days a year. Navigators typically serve one three-hour shift each week.
Volunteer shifts are available at 9 a.m., 12 p.m., 3 p.m. and 6 p.m.
What to Expect
Volunteer Requirements
Navigators should:
Enjoy working with people.
Have a passion for helping others.
Demonstrate strong communication skills.
Be dependable and committed.
Be comfortable working in a dynamic airport environment.
What Navigators Do
Volunteer responsibilities may include:
Assisting passengers with flight and airport information.
Providing directions within the airport and to local destinations.
Explaining airport services and amenities.
Answering questions about transportation, hotels, dining and shopping.
Sharing customer feedback with airport staff.
Training and Orientation
All Navigators complete an orientation program that covers:
Airline and airport operations.
Passenger assistance services.
Airport facilities and emergency procedures.
Information about the Research Triangle region.
Benefits of Volunteering
Navigators receive:
Discounts at select airport dining and retail locations.
Complimentary parking in the employee parking lot.
Recognition events and service awards.
On-the-job accidental injury insurance coverage.
Apply to Become a Navigator
Volunteering at RDU is a rewarding way to support travelers and become part of the airport community.
To express interest in future volunteer opportunities, complete the online volunteer application, email the Volunteer Ambassador Program or call 919-840-7425. Airport staff will contact applicants when volunteer openings become available.
Mailing Address
Volunteer Ambassador Program
Attn. Dave Johnson, Guest Services Administrator
Raleigh-Durham Airport Authority
P.O. Box 80001
RDU Airport, NC 27623
Note: If you are interested in volunteering with the USO of North Carolina in Terminal 2, please contact the USO directly at 919-840-0941.