Raleigh-Durham International Airport strives to deliver a world-class airport experience for every traveler. We take pride in providing a welcoming, helpful and efficient environment from curb to gate.
RDU’s guest experience team and navigator volunteers are here to help make your journey through the airport as smooth as possible. Our team is available to help if you need directions, flight information or assistance while traveling.
Need assistance during your visit? Call guest experience at 919-840-2123.
Need to contact your airline for flight information or special assistance? Find airline contact information here.
Information Desks
Visit an information desk near baggage claim in Terminal 1 or Terminal 2 for assistance during your trip.
Terminal 1: 7 a.m. - 11 p.m.
Terminal 2: 7 a.m. - 11 p.m.
Our team can help with:
Airport information and directions.
Flight status updates.
Passenger announcements.
General travel assistance.
Health & Safety
The guest experience team helps maintain a clean, safe and welcoming environment throughout the airport.
Team members regularly:
Inspect cleaning and disinfecting procedures for compliance.
Monitor public areas and restrooms for cleanliness and appearance.
Assist with line management during busy travel periods.
Report maintenance issues and coordinate work orders.
Provide information and assistance to travelers.
RDU Navigator Volunteers
RDU’s navigator volunteers are located throughout the terminals and concourses to assist travelers with directions and general airport information.
Special Event Desks
Are you hosting a large group that is visiting the Research Triangle Region? Raleigh-Durham International Airport’s special event desks are available to welcome your group or convention to the airport.
Special event desks are located in bag claim in each terminal.
Share Your Experience
Tell us about your experience with the guest experience team or your visit to RDU.